Privacy policy.

Information collection

We may collect non-personal information, such as a domain name and IP address. The domain name and IP address reveal nothing personal about you other than the address from which you accessed our site. We may also collect information about the type of internet browser you are using, your operating system, what brought you to our website, and which of our pages you have accessed.

If you contact us through this website, including our quote form, we collect what you send us. That can include your name, phone number, email address, service address, a description of the problem, and any photos you choose to attach.

If you communicate with us about our website or our services in any other way, we collect the information you provide in that communication.

We may contact you by email to tell you about specials, new products or services, or changes to this privacy policy.

Information use

We use the information we collect primarily for our own internal purposes: providing, maintaining, evaluating, and improving our services and website, responding to quote requests, fulfilling requests for information, and providing customer support.

Advertising and analytics

We use website analytics to understand how visitors find and use our site. When you arrive from an ad or a search result, we may record the referring source and any campaign or click identifiers attached to that visit, so we know which advertising is worth continuing. This is tied to your visit and to any quote request you submit, not to your identity beyond what you give us.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon in your browser, or for "https" at the beginning of the address of the web page.

We also protect your information offline. Only employees who need the information to perform a specific job, for example billing or customer service, are granted access to personally identifiable information, and the computers and servers on which we store it are kept in a secure environment.

Cookies

We use cookies on this site. A cookie is a piece of data stored on a visitor's device that helps us improve your access to our site and recognize repeat visitors. Cookies also let us understand which pages and services our visitors are interested in, so we can improve the experience. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We share information with the service providers who run this website and our customer records on our behalf, for example our website host and the system that stores your quote request so we can respond to it. They may use it only to provide those services to us.

We will disclose personal information and/or an IP address when required by law, or in the good-faith belief that such action is necessary to cooperate with investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company; to protect and defend the rights or property of our website and related properties; or to identify persons who may be violating the law, the rights of third parties, or otherwise misusing our website or its related properties.

Please keep in mind that whenever you voluntarily disclose personal information online, whether through email, discussion boards or elsewhere, that information can be collected and used by others. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Ultimately, you are responsible for maintaining the secrecy of your own personal information. Please be careful and responsible whenever you are online.

Links

This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of those sites. We encourage our visitors to be aware when they leave our site, and to read the privacy statements of any other site that collects personally identifiable information.

Surveys and contests

From time to time our site may request information through surveys or contests. Participation is completely voluntary, and you may choose whether to participate and therefore whether to disclose the information. Information requested may include contact information, such as name and address, and demographic information, such as ZIP code or age. Contact information is used to notify winners and award prizes. Survey information is used to monitor or improve the use and satisfaction of this site.

Consent

By using this website, you consent to the collection and use of information as described above. If we make changes to this privacy policy, we will post those changes on this page. Please review this page from time to time to stay up to date with the information we collect, how we use it, and the circumstances under which we disclose it.